{"id":1164,"date":"2021-12-22T12:51:27","date_gmt":"2021-12-22T11:51:27","guid":{"rendered":"https:\/\/test8.brickcontrol.com\/?page_id=1164"},"modified":"2025-11-26T13:00:09","modified_gmt":"2025-11-26T12:00:09","slug":"soporte","status":"publish","type":"page","link":"https:\/\/www.brickcontrol.com\/es\/soporte\/","title":{"rendered":"Soporte"},"content":{"rendered":"<div class=\"gb-container gb-container-644a7259 gb-container-minimo\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-a216c480\">\n<div class=\"gb-grid-column gb-grid-column-ad639fb9\"><div class=\"gb-container gb-container-ad639fb9\"><div class=\"gb-inside-container\">\n\n<h1 class=\"gb-headline gb-headline-9a3f5302 gb-headline-text\"><mark class=\"gb-highlight\">Soporte<\/mark><\/h1>\n\n\n\n<h2 class=\"gb-headline gb-headline-6f832ddb gb-headline-text\">Escr\u00edbenos tu consulta y te responderemos lo antes posible.<\/h2>\n\n\n\n<p>Para que podamos ayudarte de la forma m\u00e1s r\u00e1pida y ordenada posible, te pedimos que env\u00edes tus consultas a <strong>support@brickcontrol.com<\/strong>. As\u00ed se genera autom\u00e1ticamente un ticket con un n\u00famero de seguimiento y podremos gestionar tu caso sin retrasos.<\/p>\n\n\n\n<p>Te recordamos c\u00f3mo funciona nuestro sistema de soporte:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cuando un ticket ya est\u00e1 cerrado, no podemos tramitar nuevas consultas reabri\u00e9ndolo. Si surge algo nuevo, solo tienes que crear un ticket distinto, enviando un nuevo email. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Evita abrir varios tickets sobre el mismo tema. Si necesitas a\u00f1adir informaci\u00f3n a un caso que ya est\u00e1 en curso, simplemente responde al mismo hilo de emails. <\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si tu consulta es de otra tem\u00e1tica, crea un ticket nuevo.<\/li>\n<\/ul>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-7cacce46\"><div class=\"gb-container gb-container-7cacce46\"><div class=\"gb-inside-container\">\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"450\" src=\"https:\/\/www.brickcontrol.com\/wp-content\/uploads\/2022\/10\/soporte-telefonico-chat.png\" alt=\"servicio de soporte brickcontrol\" class=\"wp-image-29733\" srcset=\"https:\/\/www.brickcontrol.com\/wp-content\/uploads\/2022\/10\/soporte-telefonico-chat.png 450w, https:\/\/www.brickcontrol.com\/wp-content\/uploads\/2022\/10\/soporte-telefonico-chat-300x300.png 300w, https:\/\/www.brickcontrol.com\/wp-content\/uploads\/2022\/10\/soporte-telefonico-chat-150x150.png 150w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/figure>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><div class=\"gb-shapes\"><div class=\"gb-shape gb-shape-1\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1200 360\" preserveAspectRatio=\"none\"><path d=\"M1200 360H0V0l1200 348z\"\/><\/svg><\/div><div class=\"gb-shape gb-shape-2\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1200 360\" preserveAspectRatio=\"none\"><path d=\"M1200 360H0V0l1200 348z\"\/><\/svg><\/div><\/div><\/div>\n\n<div class=\"gb-container gb-container-7455933d animated fadeIn gb-container-contenedor-mediano\"><div class=\"gb-inside-container\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-4c2f85b2\">\n<div class=\"gb-grid-column gb-grid-column-48e82a45\"><div class=\"gb-container gb-container-48e82a45\"><div class=\"gb-inside-container\">\n\n<h3 class=\"gb-headline gb-headline-d0b8d728\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewBox=\"0 0 576 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M549.655 124.083c-6.281-23.65-24.787-42.276-48.284-48.597C458.781 64 288 64 288 64S117.22 64 74.629 75.486c-23.497 6.322-42.003 24.947-48.284 48.597-11.412 42.867-11.412 132.305-11.412 132.305s0 89.438 11.412 132.305c6.281 23.65 24.787 41.5 48.284 47.821C117.22 448 288 448 288 448s170.78 0 213.371-11.486c23.497-6.321 42.003-24.171 48.284-47.821 11.412-42.867 11.412-132.305 11.412-132.305s0-89.438-11.412-132.305zm-317.51 213.508V175.185l142.739 81.205-142.739 81.201z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\"><a href=\"https:\/\/vimeo.com\/groups\/155959\" target=\"_blank\" rel=\"noreferrer noopener\">V\u00eddeos de formaci\u00f3n<\/a><\/span><\/h3>\n\n\n\n<h3 class=\"gb-headline gb-headline-1b74c770\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg><\/span><span class=\"gb-headline-text\"><a href=\"https:\/\/www.facebook.com\/brickcontroles\" data-type=\"URL\" data-id=\"https:\/\/www.facebook.com\/brickcontroles\" target=\"_blank\" rel=\"noreferrer noopener\">BrickControl en Facebook<\/a><\/span><\/h3>\n\n\n\n<h3 class=\"gb-headline gb-headline-7a2230ef\"><span class=\"gb-icon\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M459.37 151.716c.325 4.548.325 9.097.325 13.645 0 138.72-105.583 298.558-298.558 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Twitter<\/a><\/span><\/h3>\n\n<\/div><\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-9f351a21\"><div class=\"gb-container gb-container-9f351a21\"><div class=\"gb-inside-container\">\n<script type=\"text\/javascript\">var gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,initializeOnLoaded:function(o){gform.domLoaded&&gform.scriptsLoaded?o():!gform.domLoaded&&gform.scriptsLoaded?window.addEventListener(\"DOMContentLoaded\",o):document.addEventListener(\"gform_main_scripts_loaded\",o)},hooks:{action:{},filter:{}},addAction:function(o,n,r,t){gform.addHook(\"action\",o,n,r,t)},addFilter:function(o,n,r,t){gform.addHook(\"filter\",o,n,r,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,n){gform.removeHook(\"action\",o,n)},removeFilter:function(o,n,r){gform.removeHook(\"filter\",o,n,r)},addHook:function(o,n,r,t,i){null==gform.hooks[o][n]&&(gform.hooks[o][n]=[]);var e=gform.hooks[o][n];null==i&&(i=n+\"_\"+e.length),gform.hooks[o][n].push({tag:i,callable:r,priority:t=null==t?10:t})},doHook:function(n,o,r){var t;if(r=Array.prototype.slice.call(r,1),null!=gform.hooks[n][o]&&((o=gform.hooks[n][o]).sort(function(o,n){return o.priority-n.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==n?t.apply(null,r):r[0]=t.apply(null,r)})),\"filter\"==n)return r[0]},removeHook:function(o,n,t,i){var r;null!=gform.hooks[o][n]&&(r=(r=gform.hooks[o][n]).filter(function(o,n,r){return!!(null!=i&&i!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][n]=r)}});<\/script>\n                <div class='gf_browser_gecko gform_wrapper gravity-theme' id='gform_wrapper_3' style='display:none'><div id='gf_3' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <span class='gform_description'><\/span>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; se\u00f1ala los campos obligatorios<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_3' id='gform_3'  action='\/es\/wp-json\/wp\/v2\/pages\/1164#gf_3' novalidate>\n                        <div class='gform_body gform-body'><div id='gform_fields_3' class='gform_fields top_label form_sublabel_below description_below'><div id=\"field_3_14\"  class=\"gfield gfield--width-full gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\"  data-js-reload=\"field_3_14\"><label class='gfield_label' for='input_3_14' >Persona de contacto<span class=\"gfield_required\"><span class=\"gfield_required 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aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_3_8\"  class=\"gfield gfield--width-full gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible\"  data-js-reload=\"field_3_8\"><label class='gfield_label' for='input_3_8' >Mensaje<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_8' id='input_3_8' class='textarea small'    placeholder='Mensaje' aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_3_29\"  class=\"gfield gfield--width-full gfield_contains_required field_sublabel_below field_description_below gfield_visibility_hidden\"  data-js-reload=\"field_3_29\"><div class='admin-hidden-markup'><i class='gform-icon gform-icon--hidden'><\/i><span>Hidden<\/span><\/div><label class='gfield_label' for='input_3_29' >Tipo de 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class=\"gfield_consent_label\" for='input_3_12_1' >Acepto la <a href=\"https:\/\/www.brickcontrol.com\/es\/politica-de-privacidad\/\" target=\"_blank\">pol\u00edtica de privacidad<\/a><\/label><span class=\"gfield_required gfield_required_asterisk\">*<\/span><input type='hidden' name='input_12.2' value='Acepto la &lt;a href=&quot;https:\/\/www.brickcontrol.com\/es\/politica-de-privacidad\/&quot; target=&quot;_blank&quot;&gt;pol\u00edtica de privacidad&lt;\/a&gt;' class='gform_hidden' \/><input type='hidden' name='input_12.3' value='1' class='gform_hidden' \/><\/div><\/fieldset><div id=\"field_3_15\"  class=\"gfield gfield--width-full gform_hidden field_sublabel_below field_description_below gfield_visibility_visible\"  data-js-reload=\"field_3_15\"><div class='ginput_container ginput_container_text'><input name='input_15' id='input_3_15' type='hidden' class='gform_hidden'  aria-invalid=\"false\" value='216.73.217.128' \/><\/div><\/div><div id=\"field_3_4\"  class=\"gfield 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